FAQ
JMeD Frequently Asked Questions
Ver. 2
Q: Do you sell prescription medicines?
Prescription medicines are not sold at www.jmed.ae . Our products listed under Personal Healthcare & OTC Categories are only Personal Healthcare and OTC Products (Over The Counter), sold without the need of prescription
Q: Which areas JMeD delivers?
Deliveries will be available in the UAE by our third-party carrier service providers and our products suppliers
Q: Can my order be delivered internationally?
Currently, we serve the UAE domestic market and we do not ship our
products internationally, however, we do have the plans to expand our services
to the ME region in the near future
Q: What are the delivery timeslots?
The following timeslots are available for delivery to all Emirates
in the UAE:
LOCATION DELIVERY
TIMESLOT
Dubai Address Within
2-3 working days
Other Emirates Within 3-4 working days
Delivery timeslots are indicative only, subject to product
availability and may not be applicable for some “sale” or “special offer”
products. We are not liable for any delay in delivery due to unforeseen reasons
beyond our reasonable control
Q: Who can accept the delivery?
You will be asked to sign for acceptance of the products which will
confirm that the products are correct and have been received in good condition.
If you are not at the delivery address, we will assume that any adults that are
present at the delivery address are authorized by you to take delivery of the
products that you have ordered.
Q: Will I need an ID to accept delivery?
For orders with payments made online, the recipient needs to present
valid UAE ID to receive the order
Q: What will happen if I missed the delivery?
If there is no one at the delivery address, we shall leave/send you
a notification and delivery can be rescheduled for timings or location by
contacting us at admin@jmed.ae (additional
delivery/shipping charges might apply)
Q: Will I receive my products altogether?
While we aim to ship all products in your order together, this may
not always be possible due to product characteristics, suppliers’ conditions,
shipments volume, and product availability. We shall contact/inform you if
there is a partial delivery
Q: How much is the shipping cost?
Free
shipping applies for orders above AED 250 (Shipping Fee might vary with the
location and availability of the courier, especially in the outskirt of the
city in UAE). There is a shipping charges for orders below 250 AED (charge
based on order volume and delivery location).
Q: Can I change my delivery address?
Yes, You may change the delivery address (48 hours before shipping of your
order) by reaching us through our helpline and we will be happy to assist you.
Q: How do I make a purchase?
Browse our products on www.jmed.ae
across categories or using the search bar, go to the products that you like,
add to cart then proceed to checkout. If you couldn’t find what you are looking
for, you can contact us on our website contact form or email us at info@jmed.ae to help you
Q: Is there a minimum order value?
AED 50 is the minimum order required for purchase via www.jmed.ae
Q: Can I cancel my order?
T&C apply for order cancellation, please refer to our “Return,Refund, and Cancellation Policy” at our website for details
Q: Can I amend the products in my existing order?
If you wish
to add or remove products from your existing order,
we recommend cancelling your order (if cancellation is still applicable). You
may then create a new order or contact us to assist you in placing a new order.
Q: How can I pay for my order?
Secure online card payment
Q: What is the return policy?
T&C apply for order return, please refer to our “Return, Refund,and Cancellation Policy” at our website for details