Other Policies

Delivery, Return, Refund, and Cancellation Policy



Ver. 2

1.         Delivery:

1.1          Deliveries are available in the UAE by our registered suppliers, and or our third-party carrier service providers.

1.2          We serve the UAE domestic market mainly and we also ship our products internationally

1.3          The following timeslots are available for delivery to all Emirates in the UAE:

 

LOCATION                          DELIVERY TIMESLOT

 

Dubai Address                   Within 2-3 working days

Other Emirates                  Within 4-5 working days

 

1.4          Delivery timeslots are indicative only, subject to product availability and may not be applicable for some “sale” or “special offer” products. We are not liable for any delay in delivery due to unforeseen reasons beyond our reasonable control.

 

1.5          You will be asked to sign for acceptance of the products which will confirm that the products are correct and have been received in good condition. If you are not at the delivery address, we will assume that any adults that are present at the delivery address are authorized by you to take delivery of the products that you have ordered.

 

1.6          If there is no one at the delivery address, we shall leave/send you a notification and delivery can be rescheduled for timing or location by contacting us at admin@jmed.ae (additional delivery/shipping charges might apply).

 

1.7          While we aim to ship all products in your order together, this may not always be possible due to product characteristics, suppliers’ conditions, shipments volume, and product availability. We shall contact/inform you if there is a partial delivery.

 

1.8         Free shipping for the main cities applies for orders above AED 250 (Shipping Fee might vary with the location and availability of the courier, especially in the outskirt of the city in UAE). There is a shipping charges for orders below 250 AED (charge based on order volume and delivery location).



            AED 20 delivery fee for the main cities and extra charges for remote area in other Emirates, Kindly call +971 4 8810 106 for possible additional charges. Payment Link will be emailed if applies.

              

             

              Abu Dhabi Remote Area List Charges for urgent deliveries

   

SATURDAY / SUNDAY

EXTRA CHARGES

 

TUESDAY / FAR FROM AUH CITY

EXTRA CHARGES

 

WEDNESDAY

EXTRA CHARGES

 

MONDAY / THURSDAY / TUESDAY

EXTRA CHARGES

RUWAIS

AED 150/-

-

FAYA

AED 150/-

-

SHAHAMA

AED 100/-

-

KHALIFA CITY A

AED 50/-

MIRFA

AED 150/-

-

AL KHATEM

AED 150/-

-

RAHBA

AED 100/-

-

KHALIFA CITY B

AED 50/-

GHAYATHI

AED 150/-

-

AL KHAZNA

AED 150/-

-

TAWEELA

AED 100/-

-

INT'L AIRPORT

AED 50/-

TARIF

AED 150/-

-

RIMAH

AED 150/-

-

KHALIFA PORT

AED 100/-

-

UMM AL NAAR

AED 50/-

BEDA ZAYED

AED 150/-

-

SAAD

AED 150/-

-

AL BAHYA

AED 100/-

-

BEIN AL JESREIN

AED 50/-

SALAAM CITY

AED 150/-

-

SWEIHAN

AED 150/-

-

NEW AL FALAH

AED 100/-

-

SAADIYAT ISLAND

AED 50/-

 

 

 

 

 

-

AL REEF

AED 100/-

-

YAS ISLAND

AED 50/-

 

 

 

 

 

-

SHAMKHA

AED 100/-

-

MASDAR CITY

AED 50/-

 

 

 

 

 

-

SHAMAWIKH

AED 100/-

-

AUH GATE CITY

AED 50/-

 

 

 

 

 

 

 

 

 

MOHAMMED BIN ZAYED CITY

AED 50/-

 

 

 

 

 

 

 

 

 

BANIYAS

AED 50/-

 

 

 

 

 

 

 

 

 

MAFRAQ

AED 50/-

 

 

 

 

 

 

 

 

 

CHINA CAMP

AED 50/-

 

 

 

 

 

 

 

 

 

Al WATHBAH

AED 50/-

 

             

               


1.9          You may change the delivery address (48 hours before shipping of your order) by reaching us through our helpline and we will be happy to assist you. 

 

1.10        If you wish to add or remove products from your existing order, we recommend cancelling your order (if cancellation is still applicable). You may then create a new order or contact us to assist you in placing a new order.

 

1.11        Multiple orders/shipments may result in multiple postings to the cardholder’s monthly statement.

 

 

2.         Return, Exchange, and Refund:

2.1          Defective/wrong/damaged/tampered items should be returned at time of delivery to allow full refund to be processed, however, if it happened that you noticed defects afterward, you need to contact us at admin@jmed.ae

 

2.2          Refunds will be done only through the “Original Mode of Payment”.

 

2.2          If you decide to return your purchase as “unwanted”, we will process your request after deducting AED 30, or 10% of the order value (whichever comes higher), to cover administrative, shipping, and other associated costs. To process such request, you need to contact us at admin@jmed.ae

 

2.3          All returned items must be in new selling condition (AS SOLD), (in their original box, and must include all packing material, and accessories).

 

2.4          Goods must be complete, unused, and in ‘AS SOLD’ condition (i.e. if you have opened the box to examine the product it must have been done so without damaging the box and factory packaging/seals or damaging the product in any way) and must be carefully re-packaged as received.

 

2.5          Include the invoice and the reason for return.

 

2.6          DO NOT write or mark anywhere on the product’s factory packing (carton) or on the product itself.

 

2.7          Goods must be returned to us within a maximum of 7 days from of the delivery date.

 

2.8          Any ‘FREE’ or ‘BONUS’ supplied with the product must also be returned in ‘AS SOLD’ condition. (i.e. if you have opened the box to examine the product it must have been done so without damaging the box and factory packaging/seals or damaging the product in any way) and must be carefully re-packaged as received.

 

2.9          Defective items may be repaired or exchanged at our discretion for the same model/product or manufacturer’s equivalent model/product.

 

2.10        We reserve the right to refuse any returned shipments if the product has been used or tampered with.

 

 

3.         Cancellation:

3.1          Should you wish to cancel the order for any valid reason, please email us at admin@jmed.ae, along with your order number and reason for cancellation so that we could improve and provide better services to our customers.

 

3.2          There will be no cancellation fee if you cancel your order within 24 hours and/or if the order confirmation is still pending. If you fail to do so, we will process a cancelation with refund after deducting AED 30, or 10% of the order value (whichever comes higher) for covering our administrative, and other associated costs.

 

3.3          Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

 

 

Website Use disclaimer

DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. JMeD DWC LLC MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITEJMeD DWC LLC  ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USERJMeD DWC LLC  SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF JMeD DWC LLC  HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF JMeD DWC LLC  WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

1.       Introduction

1.1    This disclaimer shall govern your use of our website.

1.2    By using our website, you accept this disclaimer in full; accordingly, if you disagree with this disclaimer or any part of this disclaimer, you must not use our website.

2.       Copyright notice

2.1    Please refer to the copyright notice, Section 2 of the above Terms & Conditions.

3.       Permission to use website

3.1    You may:

(a)    view pages from our website in a web browser;

(b)    download pages from our website for caching in a web browser; and

(c)    print pages from our website for your own personal and non-commercial use, providing that such printing is not systematic or excessive, subject to the other provisions of this disclaimer.

3.2    Except as expressly permitted by Section 3.1 or the other provisions of this disclaimer, you must not download any material from our website or save any such material to your computer.

3.3    You must not use our website for any other purposes.

3.4    Unless you own or control the relevant rights in the material, you must not:

(a)    republish material from our website (including republication on another website);

(b)    sell, rent or sub-license material from our website;

(c)    show any material from our website in public;

(d)    exploit material from our website for a commercial purpose; or

(e)    redistribute material from our website.

3.5    We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.

4.       Misuse of website

VIOLATION OF TERMS OF USE. You understand and agree that in JMeD DWC LLC ’s sole discretion, and without prior notice, JMeD DWC LLC  may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if JMeD DWC LLC  believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of JMeD DWC LLC , or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to JMeD DWC LLC  for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. JMeD DWC LLC  may release user information about you if required by law or subpoena.

 

INDEMNITY. You agree to indemnify and hold JMeD DWC LLC , its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

 

4.1    You must not:

(a)    use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;

(b)    use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c)    hack or otherwise tamper with our website;

(d)    probe, scan or test the vulnerability of our website without our permission;

(e)    circumvent any authentication or security systems or processes on or relating to our website;

(f)    use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(g)    impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity);

(h)    decrypt or decipher any communications sent by or to our website without our permission;

(i)     conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(j)     access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;

(k)    use our website except by means of our public interfaces;

(l)     violate the directives set out in the robots.txt file for our website;

(m)   use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or

(n)    do anything that interferes with the normal use of our website.

4.2    You must not use data collected from our website to contact individuals, companies or other persons or entities.

4.3    You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

5.       Limited warranties

5.1    We do not warrant or represent:

(a)    the completeness or accuracy of the information published on our website;

(b)    that the material on the website is up to date;

(c)    that the website will operate without fault; or

(d)    that the website or any service on the website will remain available.

5.2    We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in this disclaimer, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

5.3    To the maximum extent permitted by applicable law and subject to Section 6.1, we exclude all representations and warranties relating to the subject matter of this disclaimer, our website and the use of our website.

6.       Limitations and exclusions of liability

6.1    Nothing in this disclaimer will:

(a)    limit or exclude any liability for death or personal injury resulting from negligence;

(b)    limit or exclude any liability for fraud or fraudulent misrepresentation;

(c)    limit any liabilities in any way that is not permitted under applicable law; or

(d)    exclude any liabilities that may not be excluded under applicable law.

6.2    The limitations and exclusions of liability set out in this Section 6 and elsewhere in this disclaimer:

(a)    are subject to Section 6.1; and

(b)    govern all liabilities arising under this disclaimer or relating to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in this disclaimer.

6.3    To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

6.4    We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

6.5    We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

6.6    We will not be liable to you in respect of any loss or corruption of any data, database or software.

6.7    We will not be liable to you in respect of any special, indirect or consequential loss or damage.

7.       Variation

7.1    We may revise this disclaimer from time to time.

7.2    The revised disclaimer shall apply to the use of our website from the time of publication of the revised disclaimer on the website.

8.       Severability

8.1    If a provision of this disclaimer is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

8.2    If any unlawful and/or unenforceable provision of this disclaimer would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

9.       Law and jurisdiction

9.1    This disclaimer shall be governed by and construed in accordance with the United Arab Emirates law.

9.2    Any disputes relating to this disclaimer shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

10.    Credit

10.1  This document was created using a template from SEQ Legal (https://seqlegal.com).

 

 

Website Medical information disclaimer

 

1.       No advice

1.1    Our website contains general medical information related to the offered products.

1.2    The medical information is not advice and should not be treated as such.

2.       No warranties

2.1    The medical information on our website is provided without any representations or warranties, express or implied.

2.2    Without limiting the scope of Section 3.1, we do not warrant or represent that the medical information on this website:

(a)    will be constantly available, or available at all; or

(b)    is true, accurate, complete, current or non-misleading.

3.       Medical assistance

3.1    You must not rely on the information on our website as an alternative to medical advice from your doctor or other professional healthcare provider.

3.2    If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider.

3.3    If you think you may be suffering from any medical condition, you should seek immediate medical attention.

3.4    You should never delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information on our website.

4.       Interactive features

4.1    Our website includes interactive features that allow users to communicate with us.

4.2    You acknowledge that, because of the limited nature of communication through our website's interactive features, any assistance you may receive using any such features is likely to be incomplete and may even be misleading.

4.3    Any assistance you may receive using any our website's interactive features does not constitute specific advice and accordingly should not be relied upon without further independent confirmation.

5.       Limits upon exclusions of liability

5.1    Nothing in this disclaimer will:

(a)    limit or exclude any liability for death or personal injury resulting from negligence;

(b)    limit or exclude any liability for fraud or fraudulent misrepresentation;

(c)    limit any liabilities in any way that is not permitted under applicable law; or

(d)    exclude any liabilities that may not be excluded under applicable law.

6.       Credit

6.1    This document was created using a template from SEQ Legal (https://seqlegal.com).