Other Policies
Delivery, Return, Refund, and Cancellation Policy
Ver.
2
1.
Delivery:
1.1
Deliveries are available in the UAE by our registered
suppliers, and or our third-party carrier service providers.
1.2 We
serve the UAE domestic market mainly and we also ship our products
internationally
1.3 The
following timeslots are available for delivery to all Emirates in the UAE:
LOCATION
DELIVERY TIMESLOT
Dubai
Address
Within 2-3 working days
Other
Emirates
Within 4-5 working days
1.4
Delivery timeslots are indicative only, subject to product availability and may
not be applicable for some “sale” or “special offer” products. We are not
liable for any delay in delivery due to unforeseen reasons beyond our
reasonable control.
1.5
You will be asked to sign for acceptance of the products which will confirm
that the products are correct and have been received in good condition. If you
are not at the delivery address, we will assume that any adults that are
present at the delivery address are authorized by you to take delivery of the
products that you have ordered.
1.6
If there is no one at the delivery address, we shall leave/send you a
notification and delivery can be rescheduled for timing or location by
contacting us at admin@jmed.ae (additional
delivery/shipping charges might apply).
1.7
While we aim to ship all products in your order together, this may not always
be possible due to product characteristics, suppliers’ conditions, shipments
volume, and product availability. We shall contact/inform you if there is a
partial delivery.
1.8 Free shipping for the main cities applies for orders above AED 250 (Shipping Fee might vary with the location and availability of the courier, especially in the outskirt of the city in UAE). There is a shipping charges for orders below 250 AED (charge based on order volume and delivery location).
AED 20 delivery fee for the main cities and extra charges for remote area in other Emirates,
Abu Dhabi Remote Area List Charges for urgent deliveries
SATURDAY / SUNDAY |
EXTRA CHARGES |
|
TUESDAY / FAR FROM AUH CITY |
EXTRA CHARGES |
|
WEDNESDAY |
EXTRA CHARGES |
|
MONDAY / THURSDAY / TUESDAY |
EXTRA CHARGES |
RUWAIS |
AED 150/- |
- |
FAYA |
AED 150/- |
- |
SHAHAMA |
AED 100/- |
- |
KHALIFA CITY A |
AED 50/- |
MIRFA |
AED 150/- |
- |
AL KHATEM |
AED 150/- |
- |
RAHBA |
AED 100/- |
- |
KHALIFA CITY B |
AED 50/- |
GHAYATHI |
AED 150/- |
- |
AL KHAZNA |
AED 150/- |
- |
TAWEELA |
AED 100/- |
- |
INT'L AIRPORT |
AED 50/- |
TARIF |
AED 150/- |
- |
RIMAH |
AED 150/- |
- |
KHALIFA PORT |
AED 100/- |
- |
UMM AL NAAR |
AED 50/- |
BEDA ZAYED |
AED 150/- |
- |
SAAD |
AED 150/- |
- |
AL BAHYA |
AED 100/- |
- |
BEIN AL JESREIN |
AED 50/- |
SALAAM CITY |
AED 150/- |
- |
SWEIHAN |
AED 150/- |
- |
NEW AL FALAH |
AED 100/- |
- |
SAADIYAT ISLAND |
AED 50/- |
|
|
|
|
|
- |
AL REEF |
AED 100/- |
- |
YAS ISLAND |
AED 50/- |
|
|
|
|
|
- |
SHAMKHA |
AED 100/- |
- |
MASDAR CITY |
AED 50/- |
|
|
|
|
|
- |
SHAMAWIKH |
AED 100/- |
- |
AUH GATE CITY |
AED 50/- |
|
|
|
|
|
|
|
|
|
MOHAMMED BIN ZAYED CITY |
AED 50/- |
|
|
|
|
|
|
|
|
|
BANIYAS |
AED 50/- |
|
|
|
|
|
|
|
|
|
MAFRAQ |
AED 50/- |
|
|
|
|
|
|
|
|
|
CHINA CAMP |
AED 50/- |
|
|
|
|
|
|
|
|
|
Al WATHBAH |
AED 50/- |
1.9
You may change the delivery address (48 hours before shipping of your order) by
reaching us through our helpline and we will be happy to assist you.
1.10 If you
wish to add or remove products from your existing order,
we recommend cancelling your order (if cancellation is still applicable). You
may then create a new order or contact us to assist you in placing a new order.
1.11 Multiple orders/shipments may result in multiple
postings to the cardholder’s monthly statement.
2.
Return, Exchange, and Refund:
2.1 Defective/wrong/damaged/tampered items should be
returned at time of delivery to allow full refund to be processed, however, if
it happened that you noticed defects afterward, you need to contact us at admin@jmed.ae
2.2
Refunds will be done only through the “Original Mode of Payment”.
2.2
If you decide to return your purchase as “unwanted”, we will process your
request after deducting AED 30, or 10% of the order value (whichever comes
higher), to cover administrative, shipping, and other associated costs. To
process such request, you need to contact us at admin@jmed.ae
2.3 All
returned items must be in new selling condition (AS SOLD), (in their original
box, and must include all packing material, and accessories).
2.4
Goods must be complete, unused, and in ‘AS SOLD’ condition (i.e. if you have
opened the box to examine the product it must have been done so without
damaging the box and factory packaging/seals or damaging the product in any
way) and must be carefully re-packaged as received.
2.5
Include the invoice and the reason for return.
2.6
DO NOT write or mark anywhere on the product’s factory packing (carton) or on
the product itself.
2.7
Goods must be returned to us within a maximum of 7 days from of the delivery
date.
2.8
Any ‘FREE’ or ‘BONUS’ supplied with the product must also be returned in ‘AS
SOLD’ condition. (i.e. if you have opened the box to examine the product it
must have been done so without damaging the box and factory packaging/seals or
damaging the product in any way) and must be carefully re-packaged as received.
2.9
Defective items may be repaired or exchanged at our discretion for the same
model/product or manufacturer’s equivalent model/product.
2.10 We reserve the right to refuse any returned
shipments if the product has been used or tampered with.
3.
Cancellation:
3.1
Should you wish to cancel the order for any valid reason, please email us
at admin@jmed.ae,
along with your order number and reason for cancellation so that we could
improve and provide better services to our customers.
3.2
There will be no cancellation fee if you cancel your order within 24 hours
and/or if the order confirmation is still pending. If you fail to do so, we
will process a cancelation with refund after deducting AED 30, or 10% of the
order value (whichever comes higher) for covering our administrative, and other
associated costs.
3.3 Refunds will be made back to the payment
solution used initially by the customer. Please allow for up to 45 days for the
refund transfer to be completed.
Website Use disclaimer
DISCLAIMER
OF WARRANTY, LIMITATION OF DAMAGES. JMeD DWC LLC MAKES
NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING
BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER
VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY,
RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. JMeD DWC LLC ALSO DOES NOT MAKE ANY REPRESENTATION OR
WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION,
STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH
THE SITE BY ANY USER. JMeD DWC LLC SHALL
NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR
INABILITY TO USE THIS SITE, EVEN IF JMeD DWC LLC HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES
OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT
APPLY TO YOU. THE LIABILITY OF JMeD DWC LLC WOULD
IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.
1.
Introduction
1.1 This
disclaimer shall govern your use of our website.
1.2 By
using our website, you accept this disclaimer in full; accordingly, if you
disagree with this disclaimer or any part of this disclaimer, you must not use
our website.
2.
Copyright notice
2.1
Please refer to the copyright notice, Section 2 of the above Terms &
Conditions.
3.
Permission to use website
3.1 You
may:
(a) view
pages from our website in a web browser;
(b)
download pages from our website for caching in a web browser; and
(c) print
pages from our website for your own personal and non-commercial use, providing
that such printing is not systematic or excessive, subject to the other
provisions of this disclaimer.
3.2
Except as expressly permitted by Section 3.1 or the other provisions of this
disclaimer, you must not download any material from our website or save any
such material to your computer.
3.3 You
must not use our website for any other purposes.
3.4
Unless you own or control the relevant rights in the material, you must not:
(a)
republish material from our website (including republication on another
website);
(b) sell,
rent or sub-license material from our website;
(c) show
any material from our website in public;
(d)
exploit material from our website for a commercial purpose; or
(e)
redistribute material from our website.
3.5 We
reserve the right to suspend or restrict access to our website, to areas of our
website and/or to functionality upon our website. We may, for example, suspend
access to the website during server maintenance or when we update the website.
You must not circumvent or bypass, or attempt to circumvent or bypass, any
access restriction measures on the website.
4.
Misuse of website
VIOLATION OF TERMS OF
USE. You understand and agree that in JMeD DWC LLC ’s
sole discretion, and without prior notice, JMeD DWC LLC may terminate your access to the Site, or
exercise any other remedy available and remove any unauthorized user
information, if JMeD DWC LLC believes that the information you provide
has violated or is inconsistent with these Terms of Use, or violates the rights
of JMeD DWC LLC , or any third party, or violates the law.
You agree that monetary damages may not provide a sufficient remedy to JMeD DWC LLC for violations of these Terms of Use and
you consent to injunctive or other equitable relief for such violations. JMeD DWC LLC may release user information about you if
required by law or subpoena.
INDEMNITY. You agree to
indemnify and hold JMeD DWC LLC ,
its subsidiaries, affiliates, officers, agents and other partners and
employees, harmless from any loss, liability, claim or demand, including
reasonable attorneys’ fees, made by any third party due to or arising out of or
relating to your use of the Site, including also your use of the Site to
provide a link to another site or to upload content or other information to the
Site, or your breach of the Terms of Use.
4.1 You
must not:
(a) use
our website in any way or take any action that causes, or may cause, damage to
the website or impairment of the performance, availability, accessibility,
integrity or security of the website;
(b) use
our website in any way that is unlawful, illegal, fraudulent or harmful, or in
connection with any unlawful, illegal, fraudulent or harmful purpose or
activity;
(c) hack
or otherwise tamper with our website;
(d)
probe, scan or test the vulnerability of our website without our permission;
(e)
circumvent any authentication or security systems or processes on or relating
to our website;
(f) use
our website to copy, store, host, transmit, send, use, publish or distribute
any material which consists of (or is linked to) any spyware, computer virus,
Trojan horse, worm, keystroke logger, rootkit or other malicious computer
software;
(g)
impose an unreasonably large load on our website resources (including
bandwidth, storage capacity and processing capacity);
(h)
decrypt or decipher any communications sent by or to our website without our
permission;
(i)
conduct any systematic or automated data collection activities (including
without limitation scraping, data mining, data extraction and data harvesting)
on or in relation to our website without our express written consent;
(j)
access or otherwise interact with our website using any robot, spider or other
automated means, except for the purpose of search engine indexing;
(k) use
our website except by means of our public interfaces;
(l)
violate the directives set out in the robots.txt file for our website;
(m) use data
collected from our website for any direct marketing activity (including without
limitation email marketing, SMS marketing, telemarketing and direct mailing);
or
(n) do
anything that interferes with the normal use of our website.
4.2 You
must not use data collected from our website to contact individuals, companies
or other persons or entities.
4.3 You
must ensure that all the information you supply to us through our website, or
in relation to our website, is true, accurate, current, complete and
non-misleading.
5.
Limited warranties
5.1 We do
not warrant or represent:
(a) the
completeness or accuracy of the information published on our website;
(b) that
the material on the website is up to date;
(c) that
the website will operate without fault; or
(d) that
the website or any service on the website will remain available.
5.2 We
reserve the right to discontinue or alter any or all of our website services,
and to stop publishing our website, at any time in our sole discretion without
notice or explanation; and save to the extent expressly provided otherwise in
this disclaimer, you will not be entitled to any compensation or other payment
upon the discontinuance or alteration of any website services, or if we stop
publishing the website.
5.3 To
the maximum extent permitted by applicable law and subject to Section 6.1, we
exclude all representations and warranties relating to the subject matter of
this disclaimer, our website and the use of our website.
6.
Limitations and exclusions of liability
6.1
Nothing in this disclaimer will:
(a) limit
or exclude any liability for death or personal injury resulting from
negligence;
(b) limit
or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit
any liabilities in any way that is not permitted under applicable law; or
(d)
exclude any liabilities that may not be excluded under applicable law.
6.2 The
limitations and exclusions of liability set out in this Section 6 and elsewhere
in this disclaimer:
(a) are
subject to Section 6.1; and
(b)
govern all liabilities arising under this disclaimer or relating to the subject
matter of this disclaimer, including liabilities arising in contract, in tort
(including negligence) and for breach of statutory duty, except to the extent
expressly provided otherwise in this disclaimer.
6.3 To
the extent that our website and the information and services on our website are
provided free of charge, we will not be liable for any loss or damage of any
nature.
6.4 We
will not be liable to you in respect of any losses arising out of any event or
events beyond our reasonable control.
6.5 We
will not be liable to you in respect of any business losses, including (without
limitation) loss of or damage to profits, income, revenue, use, production,
anticipated savings, business, contracts, commercial opportunities or goodwill.
6.6 We
will not be liable to you in respect of any loss or corruption of any data,
database or software.
6.7 We
will not be liable to you in respect of any special, indirect or consequential
loss or damage.
7.
Variation
7.1 We
may revise this disclaimer from time to time.
7.2 The
revised disclaimer shall apply to the use of our website from the time of
publication of the revised disclaimer on the website.
8.
Severability
8.1 If a
provision of this disclaimer is determined by any court or other competent
authority to be unlawful and/or unenforceable, the other provisions will
continue in effect.
8.2 If
any unlawful and/or unenforceable provision of this disclaimer would be lawful
or enforceable if part of it were deleted, that part will be deemed to be
deleted, and the rest of the provision will continue in effect.
9.
Law and jurisdiction
9.1 This
disclaimer shall be governed by and construed in accordance with the United
Arab Emirates law.
9.2 Any
disputes relating to this disclaimer shall be subject to the exclusive
jurisdiction of the courts of the United Arab Emirates.
10.
Credit
10.1 This document
was created using a template from SEQ Legal (https://seqlegal.com).
Website Medical information disclaimer
1. No advice
1.1
Our website contains general medical information related to the offered
products.
1.2
The medical information is not advice and should not be treated as such.
2. No warranties
2.1
The medical information on our website is provided without any representations
or warranties, express or implied.
2.2
Without limiting the scope of Section 3.1, we do not warrant or represent that
the medical information on this website:
(a)
will be constantly available, or available at all; or
(b)
is true, accurate, complete, current or non-misleading.
3. Medical
assistance
3.1
You must not rely on the information on our website as an alternative to
medical advice from your doctor or other professional healthcare provider.
3.2
If you have any specific questions about any medical matter, you should consult
your doctor or other professional healthcare provider.
3.3
If you think you may be suffering from any medical condition, you should seek
immediate medical attention.
3.4
You should never delay seeking medical advice, disregard medical advice or
discontinue medical treatment because of information on our website.
4. Interactive
features
4.1
Our website includes interactive features that allow users to communicate with
us.
4.2
You acknowledge that, because of the limited nature of communication through
our website's interactive features, any assistance you may receive using any
such features is likely to be incomplete and may even be misleading.
4.3
Any assistance you may receive using any our website's interactive features does
not constitute specific advice and accordingly should not be relied upon
without further independent confirmation.
5. Limits upon
exclusions of liability
5.1
Nothing in this disclaimer will:
(a)
limit or exclude any liability for death or personal injury resulting from
negligence;
(b)
limit or exclude any liability for fraud or fraudulent misrepresentation;
(c)
limit any liabilities in any way that is not permitted under applicable law; or
(d)
exclude any liabilities that may not be excluded under applicable law.
6. Credit
6.1
This document was created using a template from SEQ Legal (https://seqlegal.com).